Order terms

Last updated October 23, 2026

1. Reserving your headband

When you reserve a NeuroLingo headband, you pay $25 at checkout toward the $699 price. We build headbands in batches every two weeks, and your reservation goes into the next batch whose reserve-by date hasn’t passed. Your batch’s order-by date and ships-by date are shown before you pay and on your order confirmation. Your $25 reservation is refundable in full at any time, for any reason, by writing to info@generalneuro.com.

2. Completing your order

After you reserve, we email you a link to complete your order. You can order any time up to your batch’s order-by date, and you pay the $674 balance then, plus any shipping and taxes, which are shown before you pay. We never charge your card automatically. If you don’t order by that date, we ask whether you’d like to move to the next batch or get your $25 back. We don’t move you to another batch without asking.

3. Ships by, and if we are running late

Once you have paid the balance, your headband ships by your batch’s ships-by date, 14 days after its order-by date. We email you when it ships.

If we are running late, we will email you before your ships-by date with a new date, and you can cancel for a full refund. If the new date is 30 days or less after the original one, we keep your order open unless you cancel. If it is more than 30 days later, or we cannot give you a new date, we only keep your order if you tell us you want to wait. Otherwise we cancel it and refund you in full.

4. Cancelling an order

Every reservation and order is refundable in full until the day it ships. After delivery, the return policy applies: see the refund policy, which also sets out the cancellation right for customers in the United Kingdom.

5. Earlier reservations

If you paid $25 to reserve a headband before batch dates were shown on the site, your reservation still holds your place and the price shown to you when you reserved. We will email you an invitation to complete your order at that price, with the $25 credited. Your reservation is refundable in full at any time, for any reason, by writing to info@generalneuro.com.

6. Where we ship

The United States, Canada, the United Kingdom and Australia. Outside the United States, any import taxes or duties are either shown at checkout or charged by your country when the headband arrives.

7. Contact

General Neuro, Inc., Boston, MA. info@generalneuro.com.