Refund policy

Before it ships. Every order is refundable in full until the day it ships. No reason needed. Email info@generalneuro.com to cancel.

If the ship date moves. If we are running late, we will email you before your ships-by date with a new date, and you can cancel for a full refund.

Returns after delivery. You have 90 days from delivery to return the headband for a full refund. Email info@generalneuro.com to start a return.

If you are in the United Kingdom. You have a legal right to cancel your order for any reason, from the day you order until 14 days after your headband is delivered. Tell us by emailing info@generalneuro.com, then send the headband back within 14 days of telling us. We refund what you paid, including standard delivery, within 14 days of getting the headband back or proof that you sent it. Our 90-day return policy applies on top of this right and does not replace it.

Warranty. The headband comes with a one-year limited warranty, starting the day it is delivered. If it stops working because of a defect in materials or workmanship, we will, at our option, repair it, replace it or refund what you paid for it. The warranty does not cover damage from accidents, misuse or normal wear, and it does not cover the saline pads, which are made to be replaced.

Reservations. A $25 reservation is refundable in full at any time, for any reason.

How refunds are paid. Refunds go back to the card you paid with, usually within 5 to 10 business days.

Full refund policy: generalneuro.com/pages/refunds